The Intelligence Layer

Defining AI behavior before inconsistency took hold

Defining AI behavior before inconsistency took hold

AI capabilities were impressive in isolation but confusing in real workflows. Users didn't know when to use AI, what it was doing, or when to trust it.

AI capabilities were impressive in isolation but confusing in real workflows. Users didn't know when to use AI, what it was doing, or when to trust it.

2023 - 2025

Product

Senior Product Designer

UX

Search

Platform Systems

Trust & Safety

One key decision

Separated retrieval from interpretation, keeping search deterministic while positioning AI as an overlay, preserving trust during early adoption.

Impact

Reduced confusion between AI and keyword search
Positioned AI as a platform-level capability, not isolated features
Framework adopted across Search, Coaching, and Meetings
Helped users understand when to trust AI results

What's next?

The Coaching Lifecycle

The Platform Map

The Platform Map